The terms for using Judge Call

These terms are between you and Ladderline Software ("we", "us"). Please read them before you sign up. By starting a free trial or a plan you agree to them.

1. Who we are

Judge Call is run by Ladderline Software, a sole trader in the UK. Address: Postal address available on request. Contact: hello@judgecall.co.uk.

2. What the service does

It lets players at tabletop gaming events call a judge from their table, shows judges the calls on a live map, and shows a round clock on a hall screen. A club signs up, and its owner adds the people who can log in.

3. Your account and the people you add

The person who signs up is the club owner. The owner is responsible for the people they add, for keeping passwords private, and for what is done under the club's account. Usernames are personal: don't share a login. Tell us straight away if you think someone else has used your account.

4. Free trial

A free trial lasts 14 days, needs no card, and includes 2 events with up to 24 tables each. There is one free trial per email address, and we may ask you to confirm your email. When the trial ends, tables stop taking calls until you choose a plan. Nothing is deleted, and you are never charged unless you choose a plan.

5. Plans and payment

Plans are paid monthly or yearly, in advance, at the price shown on our website when you subscribe. Payments are taken by Stripe; we never see your card details. Your plan renews automatically at the end of each month or year until you cancel. If we change our prices, we'll email the club owner at least 30 days before the change applies to your plan, and you can cancel before it does.

Events. Each plan includes 2 events every calendar month (UK time). Unused events don't carry over to the next month. An event runs from when it first goes live (the first judge call, or the first time the round timer starts) until 3am UK time on the third day after, so one event covers a Friday-to-Sunday weekend. Making an event uses one; deleting it before it goes live gives it back.

Extra events are sold in blocks of 5 at the price shown on the club page, paid once through Stripe. They don't expire while the club has a plan or trial. If you're a consumer, you can ask for a refund of a block within 14 days of buying it, for the events in it you haven't used.

If a payment fails, the club keeps working for 7 days while Stripe tries again. After that, events pause until the payment goes through.

6. Cancelling

The club owner can cancel at any time from the club page, under Plan and billing then Card and invoices. Your plan carries on until the end of the period you've paid for, then stops renewing. We don't refund part-used months or years, except as set out in section 7 or where the law says we must.

7. Your 14-day right to cancel (consumers)

If you're buying as a consumer (not for a business), you can cancel a new plan within 14 days of paying for it. Because the service starts as soon as you pay, if you cancel within those 14 days we'll refund what you paid minus a fair amount for the days you had the service. To cancel, cancel the plan as in section 6 and email us at hello@judgecall.co.uk asking for the refund, within the 14 days. This doesn't affect your other legal rights.

8. Using the service fairly

Don't misuse the service: no false or abusive judge calls, no attempts to get into other clubs' accounts or to break, overload or copy the service, and nothing unlawful. Players' notes are seen by judges, so don't put personal details in them. We may pause or close an account that breaks these rules, and we'll tell the club owner why unless the law stops us.

9. Your content and data

Your club's names, logos and event details stay yours. You give us permission to use them only to run the service for you. You must have the right to use any logo you upload. How we handle personal data is in our privacy notice.

10. Availability

We work hard to keep the service running, but we can't promise it will never be unavailable, for example because of internet or venue Wi-Fi problems or maintenance. For important events, keep a simple backup, such as a judge's phone number on each table and a clock someone can see.

11. Our responsibility to you

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. If you're a consumer, you also have legal rights that these terms don't affect.

We aren't responsible for losses we couldn't reasonably have foreseen, or for business losses such as lost income or profit. Otherwise, our total responsibility to a club for anything arising from the service in any 12 months is limited to the amount the club paid us in those 12 months.

12. Changes to these terms

We may update these terms, for example when we add features or the law changes. We'll email club owners about important changes at least 30 days before they apply. If you don't agree, you can cancel before then.

13. Ending the service

You can stop using the service at any time. If we ever stop running Judge Call, we'll give at least 30 days' notice and refund any time you've paid for but won't get.

14. The law that applies

These terms are governed by the law of England and Wales. If you're a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts. If something goes wrong, please contact us first and we'll try to put it right.

Version 2. Last updated: 12 November 2026.